The customer may request a return of systems and/or parts for credit or refund for up to 10 calendar days from the date of shipment. There will be a 15% restocking fee deducted from the credit or refund amount. Original shipping charges will not be credited or refunded. Return of DOA (Dead on Arrival) items may be requested for up to 30 calendar days from the date of shipment amd will be replaced with the same exact item. Return timeframe is subject to availability of the replacement and/or component manufacturer's time to process. No charge will be assessed for a direct exchange in the event of a DOA. In the event the product is discontinued and cannot be replaced, your product will be replaced by a suitable alternative or your money refunded in full, less shipping costs. All components come with a manufacturer's warranty. We will gladly assist you with processing a compoent manufacturer return request for up to a year after your purchase. All returns for credit or refund must be in original condition, i.e., undamaged, unopened, with all documentation, associated software, warranty/registration materials, and in the original carton(s), to the extent of which was originally provided. Additional charges, in excess of any applicable restocking fee, may be incurred if the returned items are not in original condition. No returns will be accepted for credit or refund after 30 days from shipment. Complete systems come with an extended warranty from 1-3 years. This is a "depot" warranty. We will cover all parts and labor to bring the system to working condition for the duration of the warranty that was purchased. Shipping to us is paid by the customer. Return shipping from Tierratek to the customer is via Ground Service and will be paid by us. You can elect to pay the difference for additional for expedited return shipping.
There will be no returns allowed without a copy of the associated invoice. The returned merchandise must be properly identified, i.e. matching make, model and serial number, on the associated invoice copy. Credit and/or refund will only be provided to the original purchaser as identified on the invoice as the “Bill to” entity. Special order items, as identified on the invoice, or on the customer-signed order confirmation, cannot be returned. All software is not returnable unless it is identified on the invoice as a component of a complete computer system. All software shown on the invoice or on the customer-signed order confirmation as a separately priced line item cannot be returned.
All returns require pre-authorization by vendor. The customer is responsible for obtaining a Return Merchandise Authorization (RMA) number from vendor before making any return shipment. The customer should conspicuously mark the exterior of all packages with the RMA number without defacing the original product cartons—please note cautions above regarding "original condition." All RMA numbers expire 30 calendar days after issuance. If the shipment is not properly identified with the RMA number, or if the RMA number is expired, the package may be rejected. All return shipments must be pre-paid and fully insured by the customer. Vendor will not accept COD shipments nor will vendor assume responsibility for loss or damage to an uninsured shipment. If returned merchandise is determined by vendor to be in non-returnable condition, the customer will be responsible for prepaying shipping charges to reship the returned item(s) back to the customer.